Please reach us at majesticsudz@gmail.com if you cannot find an answer to your question.
Yes our soap is made with lye. The FDA classifies soap as fats + lye. Our fats are plant-based (ie: coconut oil, shea butter, etc). Lye is what makes soap soap, and it is how all real soap is made. The lye is a catalyst for a scientific process called saponification. This process will not occur without the lye, and once this process is complete the lye is no longer active as it has served its purpose and is now neutralized. The process completes long before our soap bars are put up for sale, so there is zero concern of danger.
“Soap” that is “lye-free” is actually a detergent. Which means it’s made with cleansing agents, such as sulfates. It’s not really soap by definition, but a cleansing product or a “wash”. There’s nothing wrong with those products, they’re just not soap by definition.
As true soap, I am not permitted to make any claims that can be seen as medical in nature, to include that it will moisturize or treat any medical conditions. My products are real soap and they are only intended to cleanse.
Due to the nature of soap, I cannot accept refunds or exchanges. If there are any problems with your order, please reach out to me and I will do everything I can to correct the issue!
I will gladly accept order cancellations *BEFORE* your items are shipped, so if you have an issue and want to cancel your order, please contact me as soon as possible!